dspConduct

Archived Request Role SLA

Use this page to View Archived Requests.

To access this page:

  1. Click dspConduct™> Archives in the Navigation pane.
  2. Click the Roles icon for an archived request.
  3. Click the Role SLA icon for a request role.

Field

Description

ROLE

Displays the role for the selected archived request.

CALENDAR

Displays dspConduct™, the name of the calendar in Common that dspConduct™ uses for SLA calculations.

NOTE: The dspConduct™ calendar is the only calendar that is available to use with dspConduct™.

CLOCK START

Displays the date and time the request was first submitted or when the Finish event for the role first occurred.

MINUTES PRE ROLE

Displays the number of minutes, based on SLA calculations for the role, that the role should have taken to finish for the request.

LAST EVALUATION

Displays the date and time when the Finish event for the role first occurred.

DUE DATE

Displays the date and time, based on SLA calculations for the role, that the role should have been finished for the request.