dspTrack

User List - Work List Items Escalated

Use this page to Create an Escalation Process.

To access this page:

  1. Select Track > Configuration > Work Flow > Escalation Process in the Navigation pane.

  2. Click Users – Work Items Escalated on the Escalation Process page.

Field

Description

Add User

Click to add the selected user to the escalation process.

Remove User

Click to remove the selected user from the escalation process..

USER ID

Displays the user ID of a user who can be added to or removed from the escalation process. Once added, if this user is assigned to a late task, an email can be sent to the manager assigned to the Escalation process.

INCLUDED

If enabled, the selected user has been added to the process..