Mass Maintenance

Archive Requests

Use this page to Archive Requests.

To access this page, select Mass Maintenance > Configuration > Archives > Archive Requests in the Navigation pane.

Field

Description

Archive Requests

Click to archive all requests that are eligible to be archived. The Request Status Interval is used to determine eligibility.

Requests are archived according to retention intervals based on request status. If a user clicks Archive Requests and the retention interval has not passed for the request’s status the request will not be archived.

Retention Intervals can be set at the global level or template level. Set the retention interval globally on theRequest Statuspage (Configuration > Request Status) in the DefaultRetention Interval field. Set the retention interval at the template level on theTemplate (Request Retention)page (Team > Templates > Vertical View > Configuration tab > Retention Parameters).