Master Data Management

SLA Percent On Time by Role

When a request is submitted, a due date for each of the request’s roles is calculated based on the Work Days, Hours and Minutes SLA settings for the role. As request roles are finished, new due dates are calculated for subsequent roles whose dependencies are complete. When charts are produced, these due dates are used to determine the percent on time values for the specific design element (i.e., category, business process, scenario, or role) being viewed.

When accessed from the Category page’s Vertical View, this chart displays the on time percentages of roles in a category according to established SLA settings based on active requests. When accessed from the Role page’s Vertical View, this chart displays the on time percentage for active requests for the role.

Refer to Set Up SLA Notifications in MDM for more information about SLA settings.

Refer to View Charts in MDM for general information about chart features.

To access this chart in MDM:

  1. Select Master Data Management > Design in the Navigation pane.
  2. Click Vertical View for a category.
  3. Click Metrics tab.
  4. Click SLA Role.

The SLA Percent On Time by Role Details page displays the child pane.

OR

  1. Select Master Data Management > Design in the Navigation pane.
  2. Click Role for a category.
  3. Click Vertical View for a role.
  4. Click the Metrics icon.
  5. Click the bar in the chart to display the SLA Percent On Time by Role Details page.