System Administration

Unlock User Accounts

A user account becomes locked after:

  • Ten unsuccessful login attempts. The default value for Maximum Login Attempts, set on the Parameters page, can be updated. After the maximum number of unsuccessful login attempts, the user must wait 300 minutes until the user account and password can be used to log in, unless the Administrator unlocks the account. This Login Attempt Lockout Period can also be updated on the Parameters page.
  • Ten days without logging in, if the Disable Inactive User Period check box is unchecked on the Parameters page. This period can also be updated, or this feature can be turned off by checking the check box.

To unlock a user account:

  1. Select Security > Users (Locked) in the Navigation pane.
  2. Select the USER ID.
  3. Click the Unlock icon on the Page toolbar.