Common

Connect to a Knowledge Tier Tenant

Only one Knowledge Tier tenant can be connected to a single Stewardship Tier instance. This connection is used by the plugins to authenticate REST API calls and ensures data is uploaded and downloaded to/from the correct Knowledge Tier tenant. This connection also allows proxy information to be entered in the event that a proxy needs to be used to connect to the REST APIs.

To connect to a Knowledge Tier Tenant:

  1. Select Knowledge Tier Connect > Knowledge Tier Tenant in the Navigation pane.

  2. Click Edit.

    View the page description for the Knowledge Tier Tenant page

  3. Enter the Knowledge Tier tenant name in the Tenant Name field.

    NOTE: The Api Url is Syniti's REST API and cannot be modified.

  4. Enter the user name to connect to the API in the Api User Name field.

  5. Enter the password that corresponds to the API User Name in the Api Password field.

  6. Enter the number of seconds the API query runs until it times out (and displays an error message) in the Api Timeout Seconds field. The default is 30 seconds.

  7. Populate the Proxy Url, Proxy User Name and Proxy Password fields if a proxy server is being used to connect to the REST API.

  8. Click Save.