User Settings H

Description

Displays the name of the user who receives the workflow message.

Click to open the User Position page to view the positions assigned to the selected user.

Description

Displays the user id of the primary user.

Displays the user selected time zone.

Workflow Default Settings

NOTE: These workflow notifications are sent to mailboxes used for position-based workflow notification. Refer to Set up a Mailbox for Position-Based Workflow Notifications for more information.

NOTE: These default settings can be applied on the User Position and My Positions pages.

Displays the default workflow receipt setting for this user for notifications when a request role that they own is canceled, deleted, posted, posted with errors, rejected, and reset. This also controls SLA notifications when the user is set as a role owner on a request role.

Displays the default workflow receipt setting for this user for notifications when a request role that they own is submitted with all dependencies complete and is ready to be worked on.

Displays the default workflow receipt setting for this user for notifications for all SLA notifications (referred to as the LateNotify event) related to the request, even if the user does not own the request role.

Displays how users receive escalation notifications in their position-based mailbox when a request role is late as determined by the SLA Late Cycles set at the category level.

The SLA Late Cycles value is a number that determines how many cycles a request can be late before escalation notifications are sent.

The SLA Late Cycles value ranges from 1 to N, where the number indicates how many multiples of the role's SLA level pass before an Escalation notification is sent.

For example, a role with an SLA of 1 day and 6 hours in a category where this SLA Late Cycles value is set to 5 would result in SLA notifications being sent:

• At 1 day and 6 hours for the Late SLA notification

• At 5 days and 30 hours for the Escalation notification

If the SLA Late Cycles value is 1, the Late SLA notification and the Escalation notification are sent at the same time.

All users assigned to the role that have the workflow notification settings set for ESCALATION on the My Settings page and the User Security pages are notified on the escalation date.

SLA Summary Settings

If checked, a message displays in the Stewardship Tier when a request role that this user is assigned to is late based on SLA settings.

If checked, the Stewardship Tier sends this user an email when a request role that the user is assigned to is late based on SLA settings.

Backup User Settings

Displays the user ID of the backup user.

Displays the start date at which the backup user has the security rights of the primary user.

Displays the end date at which the backup user loses the security rights of the primary user.