dspTrack

User List - Receive Work List Escalations

Use this page to Create an Escalation Process.

To access this page:

  1. Select Track > Configuration > Work Flow > Escalation Process in the Navigation pane.

  2. Click Users - Escalations Received for a process.

Field

Description

PRIORITY

Displays a number to determine the order the managers display on the Late Task Escalation page.

NAME

Displays the name of the manager who will receive escalation emails.

NOTE: The manager does not have to be registered in the platform.

EMAIL ADDRESS

Displays the email address of the manager who will receive the escalation emails.