Mass Maintenance

Configure an External Request Scenario

An external request scenario tells Mass Maintenance to create a request when an external data email account configured in Mass Maintenance receives an email sent from a valid email account set for the external request scenario.

A Template Administrator can create one or multiple external request scenarios for a template.

NOTE: Certain settings must be configured before external request scenarios can work. Refer to Configure Settings for External Data Processing and External Request Scenarios for more information.

To configure an external request scenario:

  1. Create an External Request Scenario
  2. Add Email Addresses for a Scenario
  3. Set External Role Contacts for an External Request Scenario (required only if the template has an External Data role as the initial role in the workflow)